Autodesk PLM Services

Autodesk PLM Services employs a rapid, sprint-based implementation methodology designed to get customers up and running with PLM 360 in weeks instead of months or years.

Here are a few of the steps involved:

  Map it

Autodesk PLM Services meets with your implementation team to outline your current process and optimize it for PLM360. This step also addresses workflow, system layout, field structure, permissions and unique configurations.

  Build it

Together, your team members and Autodesk PLM Services will configure PLM 360 based on the maps outlined in the first step. This also includes creating users, building workspaces and setting permissions.

  Use it

Here, Autodesk PLM Services leads your team through final use case verification and testing. A light-weight process guide is created to document your setup and users are trained on your own or with Autodesk Services best in class custom courses.

Service Offerings

Are you ready to get started with Autodesk PLM 360? Autodesk Industry Experts are here to help. Whether your PLM needs are large or small, enlist Autodesk PLM Services to maximize the value of your investment in Autodesk technology and get to where you want to be - faster!

1 Training Classes

Autodesk® PLM Services offers a series of best-in-class training courses and workshops led by PLM360 expert consultants. These courses are for customers wanting to set up and implement PLM360 on their own or who just want additional product instruction.

Courses include PLM Administrator and Configuration, Process Mapping Workshops, Scripting for Autodesk® PLM360, and Integration with PLM360 via API or PLM360 Connect.

2 Solution Service Packs

These packages are a quick way to get started in PLM 360 by helping to set up a preproduction environment based on standard, out of the box workflows. Each package is based on industry best practices and includes reviewing the workflows, initial workspace configuration, and core team training.

Service packs include BOM and Change Management, Supplier Management, Project Executions and Tracking, Quality Management and Document Control.

3 Enterprise Implementations

For more customized solutions, Autodesk® PLM Services offers a complete set of enterprise level offerings to help implement a solution to match your specific workflows.

Roadmap & Priority Matrix - a strategic assessment designed to analyze your business needs and outline a customized roadmap to help realize the full value of PLM.

Enterprise Implementations & Legacy PLM Replacements – use the rapid “Map It, Build It, Use It” methodology to tailor PLM 360 to your specific needs and processes.

Enterprise Integration - gets your key systems working together seamlessly by designing an integration solution that includes data flow mapping, data analysis, system landscape design and system configuration.


Have more specific needs? Autodesk PLM Services can custom tailor a services plan to
meet your specific business needs.

Learn more

Support

Ready for World Class Service? Autodesk PLM Support is here to help. Our staff of PLM product experts are ready to help whenever you need it. Or join us for a PLM Talk, a hands-on technical webinar series that highlights the basics of solving key PLM challenges.

Basic Support

The Basic Support Program comes standard with all PLM 360 Licenses and includes:

  • Guaranteed response in community support forums by Autodesk Support with SLA
  • Access to Subscription Center to submit cases via the web
  • Access to online knowledge base, videos & help blogs
  • In Product Help

Advanced Support

Advanced Support is designed for small and medium businesses, providing increased flexibility and better service levels for Professional Licenses. It comes standard with all PLM 360 Enterprise and PLM 360 Connect licenses and includes:

  • Priority Phone Support for Named Contacts (PLM Administrators)
  • Includes Scripting and API Support
  • Guaranteed response in community support forums by Autodesk Support with SLA
  • Access to online knowledge base, videos & help blogs
  • In Product Help

Enterprise Priority

Enterprise Priority Support is a comprehensive program of proactive support services designed to meet the needs of direct, large enterprise customers looking to build a strategic relationship with Autodesk – particularly those using Autodesk software on complex multisite projects. Enterprise Priority support includes:

  • 24/7 Support for Severity 1 issues
  • 24/5 Support for Severity 2 & 3
  • Assigned Support Account Manager (SAM) to expedite support requests & manage escalations
  • Proactive Support: including an Operational Assessment & Health Check