Autodesk PLM Services

Autodesk PLM Services employs a rapid, sprint-based implementation methodology designed to get customers up and running with PLM 360 in weeks instead of months or years.

Here are a few of the steps involved:

  Map it

Autodesk PLM Services meets with your implementation team to outline your current process and optimize it for PLM360. This step also addresses workflow, system layout, field structure, permissions and unique configurations.

  Build it

Together, your team members and Autodesk PLM Services will configure PLM 360 based on the maps outlined in the first step. This also includes creating users, building workspaces and setting permissions.

  Use it

Here, Autodesk PLM Services leads your team through final use case verification and testing. A light-weight process guide is created to document your setup and users are trained on your own or with Autodesk Services best in class custom courses.

Service Offerings

Are you ready to get started with Autodesk PLM 360? Autodesk Industry Experts are here to help. Whether your PLM needs are large or small, enlist Autodesk PLM Services to maximize the value of your investment in Autodesk technology and get to where you want to be - faster!

1 R.P.M. – Roadmap & Priority Matrix

Not sure where to start? The Roadmap & Priority Matrix is designed to analyze your business needs and outline a customized roadmap to realize the full value of PLM. The package includes strategic planning sessions, an Issue Heat Map and a Priority Matrix that outlines which of your change initiatives will yield the best return on investment.

2 Starter Kit

Perfect for customers who want to implement PLM360 on their own, this Starter Kit includes a best in class Administrator Training Course, an onsite Workspace Building Workshop, and PLM Remote Mentoring.

3 Implementation Packages

These complete implementation packages ensure your team has a production ready process that is geared up and ready. Each package uses Autodesk PLM Services streamlined Map It, Build It, Use It methodology, and includes process mapping, workflow mapping, field definition, workspace configuration, testing, and best in class training.

4 Integration Solutions

Get your systems working together seamlessly through our integration services. Data integration specialists use Autodesk PLM 360 Connect to link together key systems in your process that need to share data. These custom designed integration solutions include mapping data flow, process mapping, data analysis, system landscape design, system configuration, testing, and training.

5 Production Assurance

Need optimization? A right-sized Production Assurance Plan provides a pool of credits that can be used at any time for ongoing support, maintenance, training, consulting, configuration, or any offering from Autodesk PLM Services.


Have more specific needs? Autodesk PLM Services can custom tailor a services plan to
meet your specific business needs.

Learn more

Support

Ready for World Class Service? Autodesk PLM Support is here to help. Our staff of PLM product experts are ready to help whenever you need it. Or join us for a PLM Talk, a hands-on technical webinar series that highlights the basics of solving key PLM challenges.

Basic Support

The Basic Support Program comes standard with all PLM 360 Licenses and includes:

  • Community Support with a guaranteed response and SLA by Autodesk Support Staff
  • In Product Help
  • Online videos & help blogs

Advanced Support

The upgraded Advanced Support Program includes:

  • Priority access for Named Contacts
  • Includes Scripting and API Support
  • Priority & Phone Support (English Only)
  • Community Support with a guaranteed response and SLA by Autodesk Support Staff
  • In Product Help
  • Online videos & help blogs

Enterprise Priority

Enterprise Priority Support Programs are designed for customers who need immediate, hands-on support and include:

  • 24/7 Support for Severity 1 issues
  • 24/5 Support for Severity 2&3
  • Assigned SAM to expedite support requests & manage escalations
  • Proactive Support: including an Operational Assessment & Health Check